When looking for a company to work for you may want to look for a company where you can work from home. This can be extremely helpful to enjoy working from the comfort of your own home.
Sykes is a company that has positions available that you can work from home! This may leave you wondering- does Sykes hire felons?
Keep reading to find out more about the company as well as if they do indeed hire felons.
In 1977 John H. Sykes founded the company with just three employees in Charlotte, NC. It started with a focus on just engineering services, until John saw the increasing need for customer service in various industries. Now SYKES has thousands of employees.
The company strives to serve customers. At Sykes they provide digital marketing, customer service and technical support to brands around the world. Their employees engage with customers across industries, helping with solutions, finding answers as well as exploring products for clients. Employees do this through phone, chat as well as social media.
Sykes is always on the forefront of innovation. They are constantly using the latest technology to provide world-class service!
The company offers positions from home, at a call center, or at the headquarters. Let’s take a look at some of the positions that may interest you.
Work from Home
There are many benefits when it comes to working from home. No commute and all of the convenience. When working for SYKES from home you can earn a great income without having to leave your own home. As a part of the Work At Home team, you will still connect with people from around the world and help them through any inquiries that they may have.
When you work from home, it doesn’t mean you are working alone. SYKES work from home employees connect with their team daily! This is through video chats as well as through online chatting. The leadership team is always available to help you in regards to any questions you may have.
There are certain skills that can benefit you when applying to work from home.
You must be able to multitask. While assisting customers on the phone, you will need to be able to also work on the computer at the same time. If you are able to successfully multitask this will ensure that you will not make any mistakes.
You should have excellent communication skills, both written and verbal. This is crucial because your main task is to discuss with customers and inquire. It can also benefit you if you have a passion for helping others.
Previous customer service experience is favorable but it is not required. Any experience with financial services, healthcare, technology companies, or something similar can also benefit your chance of getting a position through Sykes.
It can be very beneficial to have a strong sense of responsibility. Because you would be working from home, you would need to ensure you are managing your time well and getting your job done properly and promptly.
Call Center Positions
Working at a call center is quite similar to working from home through Sykes. You must handle and carefully respond to all customer inquiries. This is by building excellent rapport & confidence. As well as identifying customers needs, and taking strategic action in a timely manner.
There are some requirements that one must possess before planning to apply. Some of the requirements are as follows:
- Availability to work various shifts
- Ability to use Windows operating systems
- Ability to type at a fast pace
- Be over the age of 18 years of age
- Possess a High School diploma or GED
Beyond meeting the initial requirements, there are other things to keep in mind to benefit your chance at receiving a position
Tips for Applying
Honesty is the one of the most important parts of the interview process. When applying for a job this is especially if you are someone that has a criminal history. You should cover all of your bases regarding your criminal history when asked by the hiring manager.
It can be beneficial to show how far you have come since your conviction. Be confident and present any information that will benefit this fact. Your past does not have to define your future, and you deserve the opportunity for the position. Sykes will not automatically disqualify your application for having a criminal history. Every instance will be dealt with on a case-by-case basis.
Staying positive throughout the process can also be helpful. If you apply to Sykes and do not get offered a position you should not give up. There are many companies out there that are willing to hire you even if you have a criminal history. There are many companies that will also attempt to make the process of getting a job easier for felons.
For instance, the Ban The Box Movement was a movement that was made to specifically make the job hunt easier for felons.
At Sykes they provide digital marketing, customer service and technical support to brands around the world. The company offers positions that you can work from home as well as positions on site.
Sykes will not automatically disqualify you for having a criminal history. Each applicant will be dealt with on a case-by-case basis.
If you do not get offered a position through Sykes, you should not give up on applying. There are many opportunities available in the workforce for you.